Frequently Asked Questions

We can handle the entire investigation process over the phone/internet or we can meet at our office. It’s up to you how you want to handle that part.We will ask you a series of questions about your case in order to create an investigative plan. Once we agree on the plan, you will complete our online form which is located on our homepage under ‘Submit a Case’. This page also contains our service agreement, while will need to be approved by you, prior to commencing the investigation. Once you complete the form, simply click on ‘Submit a Payment’ and send us the payment that we agreed upon. Once these steps have been completed, we will begin the investigation.

Yes, we will. You will tell us what you prefer (e.g. fotos or video) at the beginning of the investigation and we will provide it for you.

Please gather all information about the subject of the investigation, including pictures and any other important information. Then, open a brand new email account that you will use to communicate with us (to make sure that the subject will not have any access to it). Make sure that you use a safe phone as well. After you’ve made your preparations, just act natural (especially if the subject of the investigation is your spouse). So, if you and your spouse fight all the time, continue doing that. Don’t change any patterns of interaction and please also remember to limit the amount of people to whom you disclose that you’ve hired a private investigator. As a matter of fact, it would be wise to keep this fact to yourself, at least until the investigation is completed.

We do our best to inform our clients as often as possible. Sometimes our investigators might run a few minutes behind since they are busy doing the surveillance, but stay assured that we will keep you updated throughout the entire process.

If the subject exits the 30 mile radius, we will first call you to get approval for continuing outside the area. If you agree to that, we will bill you at the rate of $0.45 per mile. We cannot tell you what the total will be in advance, since we will not know where the subject will be going. But, know that you can cancel the surveillance at any time.

We can only use a GPS device if the car the subject drives belongs to you.

No, both of those are considered private and it is illegal for anyone to get you that information.

When you hire us, you pay for our investigators’ time, not for what they find. If the subject does not move during the four hours, that is outside of our control and being that we’ve done our job by watching the subject, we cannot refund any of your money. This is why it’s most important to be sure about the subject’s activities prior to sending us out. We only provide refunds for situations involving investigative errors – such as following the wrong vehicle, etc. We do not provide refunds for issues that are out of our control.

You are welcome to read the numerous testimonials across the web about our agency. You may also contact the Florida Department of Agriculture and Consumer Services and ask them about our disciplinary record. If you have any additional questions about our background, you are more than welcome to ask us.

No, all fees are payable in advance.

We offer discounts for multiple days of surveillance and also for active military personal and senior citizens.

No, we do not get involved in those types of investigations. Our job is to observe, not to interfere. We are your eyes and ears on the street. Anything more than that, we consider as intrusive and immoral.

Yes we can and we will refuse to provide the service. We check for restraining orders and previous Domestic Violence cases prior to agreeing to taking your case.

Yes, we will. Same rates apply for court testimony as for surveillance. The four hour minimum retainer fee will also remain in effect.